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EMAIL: National Sales Office
Opening the door of Unified POS-abilities!

POS SYSTEMS-----DATA SECURITY-----VIDEO SURVEILLANCE






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ALL IN ONE POINT-OF SALE SYSTEM FROM ASSURED COMPUTING TECHNOLOGIES

OUR INDIVIDUALIZED

Point-of-Sales Systems

OFFER

A system ready for any hospitality environment. Customized to your standards-based upon your system needs and delivers on the unique requirements of the POS market.


• Provides the price/performance of the traditional desktop PC with the unique features, reliability and functionality required for the demanding needs of the POS market.

Assured Computing Technologies, Inc.

Service, Support and Training Program Options

Effective December  15, 2007

 We want to thank you for your purchase of a Point of Sale (POS) solution from Assured Computing Technologies, Inc.   It is our sincere hope that you have discovered the advantages that a custom POS system affords in time savings, profitability and increased customer service.  We have over 1,000 POS installations coast to coast and in several foreign countries.

 Each year we re-evaluate our Service Plan Options and attempt to reach a level that works for the greatest majority of customers. Therefore we have added some enhancements that we hope will assist you in utilizing your Point of Sale system to its’ fullest potential.

.The current policy on all POS direct system purchases and/or on-site installations is 30 days of free technical support to all customers from the date of their system delivery or day one of installation on site (our technicians). After 30 days, you will be billed for service related telephone calls or on-site support visits.  This precludes the 3 year hardware warranty which covers replacement in the event of failure.  Customers requiring assistance in reconnecting hardware or reinstalling software are always             responsible for installation or technical support charges.

 The following revised support options only apply to offerings from Assured Computing      Technologies, Inc.  This does not impact support contracts purchased through us for 3rd Party direct support from any of our software partners— Aldelo, Microsoft, pcAmerica, Auto-Star, CamCommerce, Salon Iris or 123 Pet.

All support calls must be made through the dedicated support phone number:

 (603) 657-9003

Support Option

Rate

#1  Pay per Incident

$120.00

#2 BRONZE Service Level—5 Incidents over 12 months.  Incidents do not roll over if not used.

$425.00 1st Year

$400.00 2nd Year

#3 SILVER Service Contract– 5 Incidents per month.  Includes 12 Proactive Remote  Service calls, 1 per month for status check-up. Return calls 2-4 hrs.

$1495.00 Per Year

 

#3-A SILVER Service Monthly Billing--$195.00 per month. Pre-paid basis only. First month due before contract initiated.

Monthly Payment Option—$195.00

#4 GOLD Service Contract– Unlimited Incidents, 12 Proactive Remote Service calls, 1 per month. Security update and Patch Management check-up monthly. Includes 1 hour of additional training per month.  Must be prescheduled.

$3600.00 Per Year

#4-B GOLD Service Monthly Billing—$350.00 per month. Pre-paid basis only.  First month due before contract initiated.

Monthly Payment Option—$350.00

Training Option: 2 Hour Internet based training.  May be available for On-site if within local area.

See Specifics on Attached Pages

$120.00 Per Session (See Description)

 

Definition of an Incident: An incident is defined as a single specific problem which requires technical support to resolve.  An INCIDENT will remain open until the specific problem is resolved. Multiple    problems combined into a SINGLE CALL or EMAIL may result in multiple incident charges against   Service Contracts, or Per Incident Charges.

 

Option 1

“Pay per Incident”

                 All customers who do not have a current support contract with Assured Computing Technologies, Inc. will be required to supply a credit card on the initial call for each new incident before the Technical Support Department will be able to assist you. The standard charge is $120.00 per incident. This will be prorated to 1/2 hour increments of $60.00 each for less than 1 full hour.  A Support Charge will also be applied to all ‘Technical Support Emails’.  Email Support will be billed at the rate of $90.00 per issue.

In the event it is determined that the problem is a warranty issue, you will not be billed for the call. Technical support will process all “pay per incident” requests within 12 hours or by the end of the following business day. Calls will be logged in a queue based upon “first call-first served”.  In the event that it is a critical system error requiring near time assistance, you will have the option of expediting the call for a premium charge of $160.00

The majority of calls can be handled simply via ‘question-answer’. In some cases the technician may request that you log into the internet at *www.LogMeIn123.com for remote support so that they can view and troubleshoot your system. You will need to have high speed internet via DSL or Cable.

 *Virtual Network Connection software program.

 

 Option 2

“First Year-5 Incident Support Contract”

A special discounted BASIC Support Contract is available at a pre-paid cost of $425.00 for 5 incidents for one year.  Incidents are defined as outlined above. Customers on a Support Contract will be placed in the support queue in front of customers without a support contract. In addition, we will   attempt to   respond to support calls from customers on a contract within 6 hours or the beginning of the following business day. After hour support calls will be addressed at 9 AM the next business morning.

Annual support contracts will be effective on the 31st day immediately following delivery or   installation by Assured Computing Technologies, Inc. of the POS equipment. It will expire 1 calendar year from the initial contract date, or from the date the customer purchases a support contract after the initial 30 days for free support. (Support contract may be purchased at any time after purchase.)        Regardless of the date of Contract activation, all contracts will expire after 365 days.

Unused incidents may not be “rolled forward” into the following year. In the event a customer has used all of their allocated support calls before the 1 year period, they will have the option of        purchasing an additional support incidents in blocks of 5 at a discounted rate of $400.00

  

Option 3

“Enhanced Service Contract-Silver” Yearly or Monthly

 With this package all customers will receive the benefits of having Customer Support for 12 Proactive Incidents over a 12 month period. This will include 12 Internet Based routine monthly     scheduled status calls, 1 per month for status check-up on how your POS system is running. You will receive coverage for  normal hardware and software support calls that will be returned with in 2-4 hours during normal  business hours, M-F excluding holidays and weekends.  After hour support call will be addressed at 9 AM the next business morning. The price of full year support is $1495.00 per year.

This Level is also available on a MONTH-TO-MONTH basis paid in ADVANCE for the following month.  Pricing for Month to Month is $195.00  We feel this allows more flexibility for New Customers who feel that they may only need Enhanced Silver Support for the first 2 or 3 months.

 Annual support contracts will be effective on the 31st day immediately following delivery or   installation by Assured Computing Technologies, Inc. of the POS equipment. It will expire 1 calendar year form the initial contract date, or from the date the customer purchases a support contract after the initial 30 days for free support. (Support contract may be purchased at any time after purchase.)        Regardless of the date of contract activation, all contracts will expire after 365 days.

Unused incidents may not be “rolled forward” into the following year. In the event a customer has used all of their allocated support calls before the 1 year period, they will have the option of         purchasing an additional support incidents in blocks of 5 at a discounted rate of $375.00

 

Option 4

“Gold Enhanced Level”  Yearly or Monthly

The Gold Service contract will provide you with many options. You will receive unlimited        incidents with 12 pre-arranged Proactive Service check calls. Your calls will receive priority with a    dedicated response time of 2 hours during normal business hours. All calls made after hours will be   returned promptly at 9 AM the following Business Day. However weekend and holiday support will be negotiable at a premium. The Gold package also includes security update and patch Management check-up monthly. This is not offered with any other package. The price of full year support is $3600.00 Per Year

This Level is also available on a MONTH-TO-MONTH basis paid in ADVANCE for the following month.  Pricing for Month to Month is $350.00  We feel this allows more flexibility for New Customers who feel that they may only need Enhanced Gold Support for the first 2 or 3 months.

 Annual support contracts will be effective on the 31st day immediately following delivery or installation by Assured Computing Technologies, Inc. of the POS equipment. It will expire 1 calendar year from the initial contract date, or from the date the customer purchases a support contract after the initial 30 days for free support. (Support contract may be purchased at any time after purchase.)  Regardless of the date of Contract activation, all contracts will expire after 365 days.

Gold Service also allows for 1 hour of additional Internet Based Product Training per month. Additional Training Sessions during the current month may be scheduled, however additional CHARGES will apply. (Please see Training Options below)

Training MUST be Prescheduled.  In the event that a training session is scheduled and the   customer has not notified Tech Support prior that they are unavailable to attend, Training will be forfeited.

 

 

Training Options Per Session: Internet or On-Site

To assist New Customers and Seasoned Pros who would like to learn more about the functionality of POS system, we offer Internet Based Training.  All Training Sessions are based upon 2 hour blocks of Prepaid, Prescheduled time.  Minimum Charge is $120.00 per 2 hour session.

 

In the event that a customer must reschedule a training session, they must notify Assured   Computing Technologies within 48 prior to the original scheduled session.  Cancellations that occur less that 48 hours before the scheduled session will forfeit payment.

Customers within the local markets of Assured Computing Technologies or one of our Preferred Partners may have the additional option of scheduling On-site training.

On-Site Training must follow the same scheduling and cancellation policies of Internet based training.  Pricing for On-Site Training IF Available is $120.00 per Session and $.55 per mile round trip.

  

These Prices and Options are in effect as of December 15, 2007 and subject to change with a 30 day advance notice.  All Service Contracts in effect at the time of any future price changes will be unaffected and subject to renewal at the previous pricing.


Copyright © Assured Computing Technologies 2007.